Terms of Service
Elunara Policies
Terms of Service
These Terms of Service describe the conditions that apply when you access, browse or purchase from Elunara. By using this website or placing an order, you agree to these terms and to any additional policies presented as part of the shopping experience.
Please Read Carefully
Clear terms for shopping with Elunara.
These terms apply to visitors, customers and other users of elunara.lol. References to “we,” “us,” “our” and “Elunara” refer to Elunara. References to “you” or “your” refer to the person using the website or purchasing from the store.
01 / Online Store Terms
Using the Elunara store
By using this website, you confirm that you are legally able to enter into a purchase transaction in your jurisdiction or that you are using the site with appropriate authorization.
You may not use Elunara products, services or website content for unlawful purposes or in a way that violates applicable laws or the rights of others.
02 / General Conditions
Access may be limited when necessary.
We reserve the right to refuse service, cancel transactions or limit access to the website where reasonably necessary to protect the store, customers, payment systems or other users.
Website content may change over time. We may update product information, availability, pricing, policies or other store content without maintaining every previous version on the live website.
03 / Product Information
We aim to present products clearly.
We make reasonable efforts to describe products accurately and to present images, features, materials and other available product information clearly. Actual appearance can vary slightly because of lighting, screen settings, manufacturing variation or other normal differences.
Product availability may change. We may limit quantities, discontinue items or update product details when necessary.
Mother and baby care products should always be used according to their intended purpose and any instructions supplied with the product.
04 / Orders & Billing
Order information must be complete and accurate.
You agree to provide current and accurate billing, contact and delivery information when placing an order.
Submitting an order does not guarantee acceptance. An order may be reviewed, declined or cancelled where necessary because of availability, payment issues, incorrect information, suspected misuse or other reasonable operational concerns.
If you notice an error in your order information, contact Elunara as soon as possible. Changes may not be possible after an order has moved forward or been dispatched.
05 / Shipping
Shipping begins after order preparation.
Orders move through a preparation stage before dispatch. After dispatch, shipping is typically 3–5 business days.
Delivery timing may be affected by weekends, holidays, carrier conditions, address issues or circumstances outside our direct control.
When tracking information is available, it may be used to follow the package after carrier handoff.
06 / Returns & Order Issues
Contact us when an order needs review.
If you receive an order that appears incorrect, incomplete or affected by an issue, contact Elunara with the relevant order information and a clear description of what happened.
We may request photographs or additional information when it is reasonably useful to understand a delivered-order issue.
Any return, refund or replacement request is subject to the applicable store policy and the circumstances of the individual order.
07 / Website Use
Use the website responsibly.
You may browse and use this website for personal shopping, customer support and other lawful purposes connected to Elunara.
You may not attempt to interfere with website operation, access restricted systems, introduce harmful code, scrape the site in an abusive manner or misuse content or functionality.
08 / Third-Party Services
Some store functions may rely on service providers.
Certain parts of the shopping experience may involve third-party services, such as payment processing, ecommerce infrastructure, delivery services or other operational tools.
Those providers may apply their own terms or privacy practices to the services they operate. Elunara is not responsible for independent third-party websites or services that are outside our control.
09 / Errors & Updates
Information may occasionally need correction.
Store content may occasionally contain typographical errors, inaccurate descriptions, incorrect pricing, outdated availability information or other unintended mistakes.
We may correct errors, update information or cancel affected orders when reasonably necessary.
10 / Prohibited Uses
Certain uses of the site are not permitted.
You may not use the website or its content to:
- engage in unlawful, fraudulent or deceptive activity;
- violate intellectual property or other legal rights;
- submit harmful, abusive or malicious content;
- interfere with website security or operation;
- collect personal information without proper authorization;
- attempt unauthorized access to accounts, systems or data;
- use automated methods in a way that disrupts normal website use.
11 / Disclaimer
Website information is provided for general store use.
The Elunara website, store content and services are provided on an “as available” basis to the extent permitted by applicable law.
General product guides and care information on the website are intended to support ordinary product use and shopping decisions. They are not a substitute for professional medical advice, diagnosis or treatment.
12 / Limitation of Liability
Liability is limited where the law allows.
To the extent permitted by applicable law, Elunara will not be liable for indirect, incidental, special or consequential losses arising from use of the website, inability to access the website, third-party services or misuse of a product contrary to its instructions.
Nothing in these terms is intended to exclude rights or liabilities that cannot legally be excluded.
13 / Indemnification
Users are responsible for misuse of the website.
To the extent permitted by law, you agree to be responsible for claims or losses arising from your unlawful use of the website, violation of these terms or infringement of the rights of another person.
14 / Severability
Invalid provisions do not invalidate the entire agreement.
If a provision of these terms is found to be unlawful or unenforceable, that provision may be limited or removed to the extent necessary while the remaining provisions continue to apply.
15 / Changes to These Terms
Terms may be updated from time to time.
We may revise these Terms of Service when store practices, services or legal requirements change. The version displayed on the website is the version that applies from its effective publication date.
Continuing to use the website after updated terms are published indicates acceptance of the revised terms to the extent permitted by law.
16 / Contact Information
Questions about these terms?
Questions about these Terms of Service may be submitted through the Elunara contact page.
Store details: Elunara, elunara.lol, info@elunara.lol, 3055684605, 4228 Degnan Blvd Unit B, Los Angeles CA 90008.
Shopping Responsibly
Clear information helps create a calmer shopping experience.
Elunara is focused on mother and baby care essentials for everyday routines. We encourage customers to review product descriptions, care information and order details before purchasing, and to contact us whenever something needs clarification.
Questions About Our Terms?
Contact Elunara for store-related support.
If you have a question about these Terms of Service, an order or general store information, use the Elunara contact page and include the details relevant to your request.