Information we may collect

The information associated with your visit or order may depend on how you use Elunara. Some information may be provided directly by you, while other information may be generated automatically as part of operating an online store.

• Contact information such as your name, email address, phone number and delivery address.
• Order-related information such as products purchased, quantities, order details and delivery information.
• Payment-related information handled as part of the checkout process through the payment services made available at checkout.
• Communications you send to Elunara, including customer service requests and other messages.
• Technical and usage information that may be generated when you browse or interact with the store.

How information may be used

Personal information may be used when reasonably necessary to operate the store, provide requested services and support the customer experience.

• Processing and supporting orders and deliveries.
• Responding to questions, support requests or order concerns.
• Providing information related to purchases or customer service interactions.
• Maintaining, improving and protecting the functionality of the store.
• Preventing or addressing misuse, fraud, security concerns or technical issues.
• Meeting applicable legal, regulatory or administrative requirements where relevant.

When information may be shared

Running an online store may require certain information to be shared with service providers or other parties that help support functions such as checkout, order processing, delivery, store technology, communications or customer service.

Information may also be disclosed where reasonably necessary to comply with applicable law, respond to valid legal requests, protect rights or security, or support a business transaction involving the store.

Cookies and store technology

Online stores commonly use cookies and similar technologies to support functions such as navigation, cart activity, checkout, preferences, security and website performance.

Your browser may allow you to control or delete cookies. Restricting some technologies may affect how certain store features function.

Messages and customer communications

If you contact Elunara, information contained in your message may be used to understand and respond to your request. Order-related communications may also be sent when needed to support your purchase or customer service inquiry.

Where optional marketing communications are offered, available preference or unsubscribe controls may be used to manage those messages.

How long information may be kept

Information may be retained for as long as reasonably necessary for the purpose for which it was collected, including order support, customer service, recordkeeping, security, dispute handling and applicable legal or administrative obligations.

Protecting information

Reasonable steps may be used to help protect personal information associated with the operation of the store. However, no website, network or electronic transmission can be guaranteed to be completely secure.

You should also take appropriate care when using online services, including protecting your devices and account information where applicable.

Your privacy choices

Depending on your location and applicable law, you may have certain rights regarding personal information, which can include requesting access, correction, deletion or other available privacy choices.

To make a privacy-related request, contact Elunara using the information provided below. Additional information may be requested when reasonably necessary to understand or verify the request.

Children's privacy

Elunara offers mother-and-baby care products for adults purchasing family essentials. The store is not intended to invite children to independently provide personal information.

If you believe personal information was provided by a child in a way that requires attention, please contact Elunara so the matter can be reviewed.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in store operations, technology, services or applicable requirements. When the policy changes, the updated version may be posted on this page with a revised update date.