Returns & Refunds
Orders & Support
Returns & Refunds
If something about your order is not as expected, we want the next step to feel clear and manageable. Contact our team with your order details and a short description of the issue so we can review your request and guide you through the available options.
How to get started
A simple process designed to keep order support clear and personal.
Tell us what happened
Contact us with your order details and explain the reason for your request, including any relevant information about the item or delivery.
We review the request
Our support team reviews the information you provide and determines the appropriate next step based on the order and item circumstances.
Follow the next steps
If additional information, photos, return instructions, or another action is needed, our team will explain what to do next.
Before contacting us
A few details can help us understand your request more clearly.
Providing complete information from the beginning can make the review process easier and reduce unnecessary back-and-forth.
Request review
Every request begins with the details of the individual order.
Returns, replacements, and refund-related requests may involve different circumstances. For that reason, we review the order information and the condition described before providing specific instructions.
Please do not send an item back without first contacting us and receiving the appropriate return guidance.
Helpful guidance
What to keep in mind before starting a request.
These practical steps help protect the item and give our team the information needed to understand the situation accurately.
Keep everything together
Hold on to the item and any original packaging or included accessories while your request is being reviewed.
Avoid unnecessary handling
If you believe an item may need to be returned, keep it in the best possible condition until you receive further guidance.
Document visible issues
Clear photos of visible damage, an incorrect item, or packaging concerns can help explain what happened more accurately.
Wait for return instructions
Contact our team before mailing anything back so you can receive the correct next steps for your specific request.
Elunara Support
Need help with an order?
Send us your order details and a brief explanation of what happened. Our team can review the information and guide you through the next step.